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Free International shipping for order size above 20 K INR / 250 USD

Buy 3 Get 1 Free: The Perfect Way to Make That Wall Art Collage

ART IN EVERY ABODE

Frequently Asked Questions

 

How do I know the art I purchase is authentic?

Each piece of art sold on Kalaalaya comes with a Certificate of Authenticity. This certificate is a guarantee of the artwork's originality, directly sourced from the artist or certified partners. Our close relationship with artists and rigorous verification process ensures every piece's authenticity.

 

Are the colors of the artwork shown on the website accurate?

We strive to present our artwork as accurately as possible, including color reproduction. Our website images are professionally photographed and calibrated. However, slight variations may occur due to different screen settings. If color accuracy is critical for your decision, please contact us for additional imagery or information.

 

How often do you add new artworks to the collection?

Kalaalaya is constantly updating its collection with new pieces. We typically add new artworks weekly, ensuring a dynamic and evolving selection. Subscribe to our newsletter or follow us on social media to stay updated on new arrivals and featured artists.

 

Can I request a custom or commissioned piece from an artist?

Yes, we offer a commissioning service that allows you to collaborate with artists to create custom pieces tailored to your preferences. Whether it's a specific subject, style, medium or size, we facilitate the process from concept to completion. Visit the Commission Art page or contact us to discuss your project and we'll guide you through the process.

 

Is it possible to view the artwork in person before purchasing?

While Kalaalaya primarily operates online, we understand the importance of experiencing art firsthand. Depending on the location of the artwork, logistical and project size considerations, we may arrange private viewings on a case-by-case basis. Please contact us to inquire about the possibility of viewing an artwork in person.

 

Do you provide a guide on understanding the different styles of Indian art?

Indeed, we believe education is key to appreciating the depth of Indian art. Our website features a comprehensive guide that explores various Indian art forms, styles, and historical contexts. This guide is designed to enrich your understanding and help you connect more deeply with the artworks you choose.

 

How are the artworks priced?

Artwork prices are determined based on several factors including the artist's recognition, the artwork's size, medium, complexity, and historical significance. Our competitive pricing reflects fair market value, ensuring artists are justly compensated while providing art lovers with genuine value.

 

Can I see reviews or feedback from previous buyers?

We encourage our clients to share their experiences and thoughts on the artworks they've purchased. This transparency helps build trust and community, offering valuable insights to prospective buyers.

 

Is there a way to get recommendations based on my preferences or past purchases?

Kalaalaya offers personalized art consultation services. Based on your preferences, past purchases, and space requirements, our art experts can recommend pieces that align with your taste and interior design. To utilize this service, please contact us with details of your preferences and requirements.

 

 

Is there a way to get a refund if the price of an artwork I purchased is reduced later?

We do not offer price adjustments or refunds for items that go on sale after you have made your purchase. We recommend subscribing to our newsletter to stay informed about promotions and sales.

 

Can you assist in selecting artwork for my space?

Absolutely! We offer art consultation services to help you select pieces that will perfectly complement your space and reflect your personal style. Share your space's details, preferences, and any specific requirements with us, and our experts will curate a selection of artworks tailored just for you.

 

How can I track my order?

After your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website and viewing your order history.

 

Do you ship internationally?

Yes, we proudly ship our artwork globally. International shipping rates and delivery times vary depending on the destination. Please note, international orders may be subject to customs duties and taxes for which the buyer is responsible.

 

What is the estimated delivery time for orders?

Delivery times depend on the shipping location and the method chosen at checkout. Generally, orders within India are delivered within 5-7 business days, while international orders can take anywhere from 2-4 weeks, depending on customs and local delivery services.

 

What are the shipping costs?

Shipping costs are calculated based on the size of the order and the preferred shipping method. Generally, we keep shipping free above a particular order size. You can view an estimate of the shipping costs by adding items to your cart and proceeding to checkout.

 

How is the artwork packaged for shipping?

We take great care in packaging our artwork to ensure it arrives in perfect condition. We mostly ship the rolled artwork and each piece is wrapped in protective materials and placed in a sturdy, custom-sized tube to prevent any movement during transit. Fragile items are marked accordingly, and we may use wooden crates for extra protection for certain artworks. See our Packaging and Shipping Policy for more details.

 

Can I change my shipping address after placing an order?

If your order has not yet been shipped, you can change your shipping address by contacting our customer service team as soon as possible. Unfortunately, we cannot change the shipping address once the order has been dispatched.

 

What happens if my order is damaged during shipping?

We strive to ensure that all orders arrive in perfect condition. However, if your artwork arrives damaged, please contact us within 48 hours of receiving the order with photographs of the damage. We will work with you to resolve the issue, whether it be through a replacement or a refund.

 

 

Please see our Returns and Exchanges Policy for more details.

 

Do you offer expedited shipping?

Yes, expedited shipping options are available for most destinations. You can select an expedited shipping option at checkout for an additional fee. Estimated delivery times for expedited shipping will be provided during the checkout process.

 

Can I ship different items in my order to different addresses?

Currently, each order can only be shipped to a single address. If you wish to ship items to multiple addresses, please place separate orders for each shipping address.

 

Are there any customs fees for international orders?

International orders may be subject to customs fees and import duties of the destination country. These charges are beyond our control and must be paid by the recipient of the package. We recommend contacting your local customs office for more information on potential charges.

 

What is your return policy?

Our return policy allows you to return any artwork within 7 days of receiving it, provided it is in its original condition and packaging. We understand that buying art online requires trust, and we want you to feel confident with your purchase.

 

How do I return or exchange an item?

To return or exchange an item, please contact our customer service team (support@kalaalaya.com) through our website with your order number and the reason for the return or exchange. We will provide you with instructions.

 

Are there any items that are non-returnable?

Custom or commissioned artworks, as well as items purchased on sale, are considered final sale and cannot be returned or exchanged.

 

How long does it take to process a return?

Once we receive your returned item, please allow up to 14 business days for us to process the return and issue a refund. Exchanges will be processed depending on the availability of the new artwork.

 

Will I be refunded the full amount for returns?

Yes, you will be refunded the full purchase price of the artwork. However, original shipping charges if charged additionally are non-refundable, and return shipping costs will be deducted from your refund unless the return is due to a defect or error on our part.

 

Do you provide a return shipping label?

Yes, we provide a prepaid return shipping label for returns within the country of purchase. For international returns, customers are responsible for return shipping label and costs.

 

What condition must the item be in for a return or exchange?

The item must be in its original condition and packaging. Artworks returned damaged, altered, or without their original packaging may not be eligible for a refund or exchange.

 

Can I exchange an item for a different artwork?

Yes, you can exchange an item for a different artwork of equal or greater value, subject to availability. If the new artwork is of greater value, you will be required to pay the difference.

 

What happens if my return is lost in transit?

We recommend keeping a copy of your return shipment tracking number. Kalaalaya is not responsible for items lost or damaged during return shipping. Items lost in transit cannot be refunded or exchanged.

 

Is there a restocking fee for returns?

No, we do not charge a restocking fee for returns. Our goal is to make the process as straightforward and hassle-free as possible for our customers.

 

What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and bank transfers. Our payment options are designed to accommodate the preferences of our global customer base.

 

Is my personal information safe on your website?

Yes, your personal information is secure with us. We use SSL encryption technology to protect your data during transmission, and our website adheres to stringent data protection standards to ensure your personal and payment information is kept confidential.

 

Are there any additional fees when making a purchase?

There are no hidden fees when making a purchase on our site. The price you see is what you pay, excluding shipping costs which are calculated at checkout. International customers should be aware of potential customs fees not included in our prices.

 

How can I apply a promo code to my order?

You can apply a promo code at checkout. Enter the code in the designated field, and the discount will be automatically applied to your order total. Please note that only one promo code can be used per order.

 

What should I do if my payment is declined?

If your payment is declined, please check that your card details are correct and that you have sufficient funds. If the problem persists, contact your bank or payment provider for further assistance. You can also try a different payment method.

 

How do I get a copy of my invoice?

After you make a purchase, a detailed invoice will be automatically sent to the email address you provided at checkout. If you need another copy, please contact our customer service, and we'll be happy to assist you.

 

How should I care for my artwork to ensure its longevity?

At Kalaalaya, we understand the value of preserving your artisan-made home decor pieces for years to come. To ensure the longevity of your artwork, we recommend the following care tips:

- Dusting: Regularly dust your artwork with a soft, dry cloth to remove any build-up of dirt or debris. Avoid using harsh chemicals or abrasive materials that could damage the surface.

- Avoid Direct Sunlight: Prolonged exposure to direct sunlight can cause colors to fade and materials to degrade. It is best to display your artwork in a location that receives minimal direct sunlight or use protective coatings on the pieces.

- Climate Control: Extreme temperatures and humidity can have detrimental effects on artisan-made pieces. Keep your artwork in a well-ventilated area with consistent temperature and humidity levels to prevent any warping, cracking, or deterioration.

- Handling: When moving or handling your artwork, always use both hands and avoid placing pressure on delicate areas or protruding elements. This will help prevent accidental damage to the piece.

- Professional Restoration: If your artwork requires restoration or repair, seek the expertise of professional conservators who specialize in artisan-made home decor. They can provide the necessary care to ensure the continued beauty and integrity of your pieces.

 

By following these care tips, you can help preserve the beauty and craftsmanship of your artisan-made home decor from Kalaalaya for generations to come.

 

Do you offer framing services?

While we currently do not offer framing services directly, we have provided framing options available in the market based on the size of the artwork, on the product pages. We're happy to provide guidance on choosing the right frame to enhance and protect your piece.

 

What is the best way to display the artwork purchased from Kalaalaya?

The best way to display the artisan-made home decor pieces from Kalaalaya is to consider the unique characteristics and aesthetics of each piece. For wall art, we recommend choosing a focal point in your home where the artwork can be the centerpiece of the room. Ensure that the lighting complements the piece and consider the size and orientation of the artwork in relation to the space. For sculptures and other decorative items, place them in areas where they can be appreciated, such as on mantels, shelves, or coffee tables. Additionally, consider the overall theme and style of your home decor to create a cohesive and harmonious display. Experiment with different arrangements and don't be afraid to mix and match pieces to create an eclectic and personalized look. At Kalaalaya, we believe that every piece of art deserves to be showcased in a way that highlights its beauty and craftsmanship.

 

How can I protect my artwork from damage?

Keep your artwork away from direct sunlight, moisture, and sources of heat or cold. Use acid-free mats and UV-protective glass for framing. Avoid hanging art in bathrooms or kitchens where it can be exposed to grease and steam.

 

Are there any specific lighting conditions recommended for displaying the artwork?

Indirect, natural light is ideal, but if this isn't possible, using LED lights is a good alternative. They don't emit UV rays or heat, which can damage the artwork over time. Aim for consistent, soft lighting to showcase the artwork's true colors.

 

How can I clean my artwork?

Dust framed pieces with a soft, dry cloth. For canvas or unframed works, gently dust with a clean, dry brush. Avoid using cleaning products or water, which can damage the art.

 

Can I repair damaged artwork purchased from your site?

If your artwork is damaged, we recommend consulting with a professional conservator for advice on restoration. Please contact us, and we can recommend specialists who are skilled in restoring Indian art.

 

What type of frame is recommended for traditional Indian art?

Traditional Indian art often benefits from simple, elegant frames that don't overpower the artwork. Wooden frames with a matte finish or gold accents can complement the rich colors and textures. Acid-free mats can help preserve the artwork.

 

How do I store artwork if I am not displaying it?

Store artwork in a cool, dry place, away from direct sunlight or extreme temperatures. Use acid-free paper to wrap the artwork and place it in a sturdy, flat container to protect against bending or damage. If storing multiple pieces, separate them with acid-free paper.

 

Can I commission artwork through Kalaalaya?

Yes, we offer a commissioning service that allows you to collaborate with artists to create a piece that meets your specific desires and requirements. Whether it's a particular style, subject matter, medium, or size, we work closely with you and our artists to ensure the final piece is uniquely yours. Please contact us for more details on the process or use the Commission Art web page to discuss your project.

 

What is the end-to-end process when I commission artwork?

Please familiarize yourself with aspects such as art style, size, medium, color aspects and theme you would like to display in your space. If you need to collaborate with us even at this stage, please reach out to us. Once you have the clarity, you can submit the details on the Commission Art web page. We will revert with further customization questions. Depending on the time and place, we can arrange for a video call, phone call or a physical visit. After the details are finalized, the artist will be consulted and based on the approval, the art will be worked upon. The time to complete would vary on the size, complexity and availability of the artist. Single pieces of art require anything from 2 weeks to 18 weeks depending on the size.

 

How can I stay updated on new artists and collections?

The best way to stay informed about our latest artists, collections, and exclusive offers is by subscribing to our newsletter. You can also follow us on our social media channels for real-time updates and behind-the-scenes content from our artists and events.

 

Is there a loyalty program for frequent buyers?

Absolutely! You are able to earn reward points with every purchase that you make. You can utilize those points towards the purchase of all the products we stock with us. Please visit our loyalty page or open your account to know more.

 

Can I purchase a gift card for your site?

Yes, Kalaalaya offers gift cards in various denominations, making it the perfect gift for art lovers and collectors. Gift cards can be purchased directly from our website and are delivered via email with instructions on how to redeem them at checkout.

 

How can I get involved with supporting Indian artists?

Supporting Indian artists can be as simple as purchasing their artwork. Additionally, we run various initiatives and partnerships aimed at supporting artists directly. For those interested in more active involvement, such as sponsorships or hosting artist workshops, please contact us for more information.

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